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IT in Poland, Salary Insights, Talent Insights

The IT Support Talent Pool in Poland

September 13, 2023

By Sonny Van Assche

Poland has quietly become one of Europe’s leading tech hubs, largely thanks to its origins of a strong talent pool in technical and IT support roles. Since the mid-1990s, hundreds of international companies have built shared services and IT outsourcing centres in Poland, laying the foundation for thousands of IT careers.

While some companies have downsized or left Poland in recent years, many have transitioned into higher-value services like software development, cloud, infrastructure, and more. Tech support will always be needed in Poland, but job roles are becoming more strategic – focusing on optimising automated systems, analysing data insights, and delivering personalised customer experiences.

To understand the tech support and IT recruitment landscape in Poland today, we analysed data for 18 key job titles across IT, technical support, and help desk roles. Here’s a snapshot of the talent pool:

Key Stats on Poland’s Tech Support Talent Pool

  • 22,773 professionals currently employed in tech support and IT roles
  • 4,079 changed jobs in the last 12 months
  • 465 left the talent pool in the last 12 months (-2%)
  • 505 open positions currently posted
  • 6,500 open to new job opportunities
  • 78% men / 22% women
  • Average tenure: 1.4 years

Tech Support Salary Ranges in Poland

Salaries for technical support and IT roles in Poland vary by level:

Level 1: 5,000 – 8,000 PLN/month

Level 2: 8,000 – 13,000 PLN/month

Level 3: 13,000 – 18,000 PLN/month

Additional language bonuses:

  • ES/IT/PT: No extra cost
  • FR: +500 PLN
  • DE/NL: +2,500 PLN
  • SE/DK/FI: +3,000 PLN

Languages Spoken by Tech Talent

Beyond Polish, the most common languages spoken are:

  • English: 13,432
  • German: 2,206
  • Russian: 1,513
  • Spanish: 764
  • French: 754
  • Italian: 337
  • Ukrainian: 274
  • Portuguese: 143
  • Dutch: 85
  • Swedish: 79

Key Tech Hubs and Hiring Demand

The top locations for tech support talent, along with one-year hiring demand:

  • Warsaw: 7,027 (-1%)
  • Kraków: 2,124 (-4%)
  • Wroclaw: 2,012 (-3%)
  • Katowice: 1,451 (-2%)
  • Poznan: 1,324 (0%)

Current open roles:

  • Warsaw: 176
  • Kraków: 54
  • Gdansk: 36
  • Katowice: 32
  • Wroclaw: 29

Top Employers of Tech Talent in Poland

The companies with the largest tech support workforces:

  • HCLTech: 579 (-10%)
  • IBM: 321 (-4%)
  • Kyndryl: 275 (-12%)
  • Nordea: 248 (+19%)
  • Sii Poland: 212 (-10%)

Fastest growing companies:

  • Reckitt: 27 (+170%)
  • Palo Alto Networks: 23 (+109%)
  • Bosch: 37 (+105%)
  • Smithfield: 39 (+95%)
  • Procter & Gamble: 25 (+56%)

Biggest decreases:

  • Tata Consulting Services: 41 (-20%)
  • Lumen Technologies: 24 (-17%)
  • Zabka Polska: 20 (-17%)
  • HSBC: 28 (-15%)
  • emagine: 18 (-14%)

Highest attrition:

  • Computacenter: 51%
  • Euvic IT: 49%
  • Microsoft: 43%
  • Concentrix: 43%
  • Luxoft: 41%

Common Tech Support Skill Sets

Most prevalent skills:

  • SQL: 17%
  • Active Directory: 15%
  • Windows Server: 12%
  • Linux: 11%
  • Jira: 9%
  • System administration: 9%
  • Network administration: 7%
  • Microsoft SQL Server: 7%
  • Python: 7%
  • JavaScript: 7%

Fastest growing skills:

  • Microsoft Azure: +89%
  • ServiceNow: +62%
  • Confluence: +60%
  • Cybersecurity: +55%
  • IT Hardware support: +48%
  • CRM: +40%
  • Jira: +39%
  • Python: +36%
  • Cloud computing: +35%
  • Powershell: +34%

Key Takeaways

The data shows Poland has a strong and growing talent pool for technical and IT support roles. Critical factors for employers include:

  • English language proficiency is widespread
  • Salaries are competitive within Europe
  • Key tech hubs have abundant talent
  • IT infrastructure expertise is widely available
  • Companies can tap into growing skills like cloud, cybersecurity, Azure, and more
  • Retention and attrition varies significantly by employer

Poland remains a strategic location within Europe for companies seeking skilled, cost-effective tech talent. With its existing solid talent base and growth of higher value skills, it is poised to remain a key tech support and IT recruitment hub.

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NTIATIVE is a Polish recruitment agency for IT Support, Software Development and Data Engineering roles. We find tech talent in Krakow, Warsaw, Gdansk and all other major cities in Poland.

Read also our other posts in the Talent Insights series:

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